For the purpose of data protection laws, the data controller is Walter & Florence Limited (registered in England and Wales, company number 11014352) with our registered office at Southgate Chambers, 37-39, Southgate Street, Winchester, Hampshire SO23 9EH.
We may collect and process the following information about you:
When you register or place an order with Walter & Florence, we need to know certain information. This is usually your name, billing/delivery address, credit/debit card number and card expiry date. We also need your email address and phone number. All this information allows us to fulfill your order. We also use it to keep you up-to-date on your order’s status.
You might also provide us with some or all of this information when you enter a competition or promotion, or meet or shop with us at an event.
If you’re aged 16 or under, you must get your parent or guardian’s permission before you provide us with any personal information.
When you visit our website, we may automatically collect technical information. This includes your Internet Protocol (IP) address, login information, browser type and version, time zone setting and operating system and platform.
We may also collect other information about your visit, including: where relevant, the URL links you used to enter or leave our website; the pages you browsed or searched for and when (date and time) on our site, page response times; the time spent on certain pages; page interaction (such as clicks, scrolling and mouse-overs); and download errors.
As a retailer, we need to work with other companies, such as sub-contractors in IT/technical, payment, courier and advertising services, data analytics companies and search information providers. So, we may receive information about you from them.
We may use information about you in the following ways:
When you give us information, we’ll use it to:
We’ll only use financial/card payment information to process orders you place with us or refunds you’ve requested andto meet any legal or regulatory obligations.
When we collect information about you, we’ll use it to:
If you’ve given us unambiguous consent to contact you with marketing information, e.g. news about new products, special offers and competitions, we may send you marketing messages from time to time. You can change how you hear from us (i.e. your preferences) or unsubscribe at any time.
When you buy something from us, that forms a contract between us. We need to know certain information to be able to fulfil that contract. By providing us with your personal data when you place an order, you’re giving us consent to process that data. This includes keeping you up-to-date on your order’s status
Bear in mind that we don’t have to get your consent to process personal data, if we have a legal or regulatory reason for it.
We process personal information for certain legitimate business purposes, which include some or all of the following (and which have already been mentioned before in this policy):
We do a balancing test of our interests in using your personal data to provide products, services and information against the rights you have under data protection laws.
If you have any concerns at any time about how we’re processing your personal data, do let us know.
We follow best practices to protect your personal information and make sure it’s not lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, this is stored on the servers of our secure payment providers.
You’re responsible for keeping confidential any passwords you’ve created to access your account with us or other parts of our website. Please keep your passwords safe and don’t share them with anyone.
Unfortunately, sending information over the internet isn’t totally secure. Although we do our best to protect your personal data one we receive it, we can’t guarantee the security of the personal information as you transmit it to our site; any transmission is at your own risk.
When we no longer need your data for the purposes above, we’ll delete it within the following timescales:
We will only share your personal information with third parties, if it’s necessary/reasonable to do for any of the purposes listed above or below. This would include:
We’ll never rent, sell or lease your personal information to other organisations or individuals.
If your personal information changes at any time, please let us know by phone, email or post so we’re up-to-date.
We’d love to keep in touch. But, if you want to unsubscribe from our mailing list at any time, just let us know by phone, email or post. Also, every marketing email we send you has an Unsubscribe link at the bottom.
You’ve the right to ask us not to use your personal information for marketing at any time. You also have the right to have a copy of the personal information that we hold about you. We’ll normally provide this free of charge. However, in the case of repeated requests or where providing the data is complex/especially time consuming, we may charge up to £10 to cover the cost of providing the information each time.
We’re genuinely committed to protecting and respecting your privacy. If you have any queries or concerns about how we use your personal data, feel free to get in touch on 01962 884081 or email us at firstname.lastname@example.org.
We’ll always do our best to answer any query or resolve any complaint you have about how we use your personal data. But if you’re ever unhappy with the way we’ve handled a request or complaint, you’ve the right to make a complaint to the Information Commissioner’s Office (ICO):
First Contact Team, Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow SK9 5AF
Last updated: August 2019